Returns & Exchanges

Almost every piece we sell is bought in small numbers, so a garment may be the only one we had. That shapes the policy below.

When we accept a return

Returns are accepted only at our discretion. We accept a return only when, on inspection, we are satisfied that the piece has not been worn and is not damaged, and is in its original condition with tags attached. If we are not satisfied on either point, the piece is sent back to you and no refund is issued.

What we cannot accept

• Items that have been worn, washed, altered, or tailored
• Items that are damaged, stained, or marked
• Custom-stitched or made-to-measure pieces
• Blouses and petticoats that have been stitched to your measurements
• Jewellery and accessories, for hygiene reasons
• Items marked final sale
• Any item without its original tags

Exchanges

Because stock is limited, we often cannot swap a garment for the same item in another size or colour. Where we accept a return, we can offer an exchange against a different piece of equal or greater value, or store credit.

Bridal and high-value orders

Bridal lehengas and pieces above $1,000 are final sale once shipped, unless the item arrives damaged or is not what was ordered. We know this is firm. We would much rather get it right before you buy: message us for measurements, fabric detail, drape photos, or a video of the piece before you order.

Damaged or incorrect items

Contact us within 48 hours of delivery with photographs. We cover return shipping and will refund in full or replace where we can.

How to start a return

Email shop@mugdhadallas.com or message us on WhatsApp at (972) 800-4624 with your order number, the reason, and photographs of the piece. Do not ship anything back before we confirm — unauthorised returns cannot be processed.

Return shipping

Customers cover return shipping unless the item was damaged or incorrect. Original shipping charges are not refunded. Duties and taxes paid on international orders are not refundable by us; you may be able to reclaim them from your local customs authority.

Refund timing

Once we have received and inspected an accepted return, refunds are issued to the original payment method within 5–10 business days.